Apprentice Customer Service Advisor


Are you a friendly and sociable problem-solver? A time-management stickler and a fast-paced learner? Can you stay as cool as a cucumber under pressure…?

If so, we’re looking for you.

We’re an online Hair company that makes it easy for customers to get their new locks quickly. It’s the role of the Customer Service team to aid, assist and support customers, provide friendly advice and resolve issues. We sell Hair Extensions, Hair Accessories, Beauty Products, Clothing, Shoes, Nails, Fake Tan, Make Up and everything girly; it’s a varied role. In the morning you could be chasing up deliveries for our Human Hair and by lunchtime you could be dealing with four customer returns. We’re a young company, but a fast-growing one, and we’re looking for an exceptional Customer Support Agent to join the team.

The Role

  • Handle customer enquiries by email, socail media and phone in a professional and friendly manner
  • Provide excellent, accurate and fair customer service in line with company policy
  • Maintain and update progress and development reports
  • Carry out general office administration
  • Embrace other ad hoc tasks required to support the team and the business
  • (Full training on our systems will be provided)

Essential and Desirable Skills: 

  • A confident communicator
  • Demonstrates the ability to learn fast
  • First-rate time management skills
  • Fully proficient in Microsoft Office and computer literate
  • Ability to use initiative and be commercially aware
  • Excellent command of the English Language (spoken and written)
  • Prior experience in customer service satisfaction not essential, but desirable
  • A team player with lots of enthusiasm, great attention to detail, versatile and adaptable

A Little Bit More About Us…

LullaBell is a leading online retailor who sells all things girly, we are based in Manchester City Centre and love all things girly, we are always looking for the next best idea and love a team who helps develop our brand. If you like the sound of the role please email Lee via :) x

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