Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you desperately need your hair extensions delivering on a Saturday to the moon, or you just need some further help, please contact us. We'd love to hear from you!
UK STANDARD DELIVERY
UK Standard Delivery is FREE on orders of £50* or over or £2.95 for orders under £50. Your order will be delivered via Royal Mail 48 Tracked once dispatched. (please note dispatch in normally within 24 hours of receiving your order excluding weekends)
Deliveries will be made within 3-5 working days after you place your order e.g. If you order on Wednesday your goods should be delivered by the following Monday. Order tracking is available by logging into your account.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
*Free delivery does not apply to furniture orders
UK NEXT DAY DELIVERY
UK Next Day Delivery is £4.95 and your order will be delivered via the Royal Mail Tracked 24 service. Please note, this is not a 100% next day guaranteed service and sometimes delays can occur which are beyond our control. If you order by 4pm, Monday to Thursday, you should receive your goods the next day. If you order before 4pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee delivery. If you order on Saturday or Sunday, you will receive your goods on the following Tuesday.
We cannot process or deliver on a Bank Holiday.
Order tracking is available by logging into your account.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
EU & WORLDWIDE DELIVERY INFORMATION
For peace of mind, LullaBellz only offers trackable international delivery. To EU destinations the cost is is £6.95; for the rest of the world the cost is £7.95. Deliveries will be made in 5-10 working days after you place your order depending on your location.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
FURNITURE DELIVERY
All furniture deliveries are made by a specialised courier and as such have a lead time of 2-3 weeks. This can be increased for more remote postcode areas. Furniture deliveries are subject to 2 Quality Checks; one at the delivery depot and one at the delivery address of the customer. If the customer refuses the Quality Check at the delivery address then they assume responsibility for any damage that occurs in transit. Please note we cannot accept furniture orders outside mainland UK.
TERMS OF POSTAGE
If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, LullaBellz will re-ship your order at the companies expense and make a claim on your behalf.
If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, LullaBellz will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.
Royal Mail doesn't class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.
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