Delivery Information
Due to technical issues and delays Next Day Delivery service is temporarily unavailable from Friday 15th October.
We apologise for any inconvenience this may have caused.
Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you need some further help, please contact us.
UK STANDARD DELIVERY
UK Standard Delivery is FREE on orders of £40* or over or £2.95 for orders under £40. Your order will be delivered via Royal Mail 48 Tracked once dispatched. Please note dispatch in normally within 24 hours of receiving your order (excluding weekends and Bank Holidays).
Deliveries will be made within 2-4 working days after you place your order (excluding weekends and Bank Holidays) e.g. If you order on Wednesday, your goods should be delivered by the following Wednesday.
During busy periods LullaBellz and Royal Mail will try their utmost best to provide a guaranteed service, however, we cannot be held responsible should any delivery issues and delays occur. Order tracking is available by logging into your account.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
Unfortunately, we cannot deliver on a bank holiday. In this instance, please expect your delivery on the next working day.
UK Next Day Delivery (Order before 9pm Mon-Fri)
UK Next Day Delivery (order before 9pm Mon-Fri) is £5.95 and your order will be delivered via Yodel. The service is usually delivered within 1 working day. If you order by 9pm, Monday to Friday, you should receive your goods the next day. If you order on Saturday or Sunday, you should receive your goods on the following Tuesday.
- Yodel will keep you informed via SMS or email on the status of your order.
- Yodel will usually delivery between 7am- 9pm six days a week (no Sunday deliveries)
- There will be up to 3 delivery attempts before the parcel is returned to us.
- Use your tracking number from your order despatch confirmation email to track your parcel on www.yodel.co.uk/track
We cannot process or deliver on a Bank Holiday.
UK Next Day By 1pm (Order before 6pm Mon-Fri)
UK Next Day By 1pm (Order before 6pm Mon-Fri) is £6.95 and your order will be delivered via the Royal Mail. You must order before 6pm Monday- Thursday to guarantee next day delivery.
We cannot process or deliver on a Bank Holiday.
Order tracking is available by logging into your account.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
USA Standard Delivery (3-6 Working Days)
USA Standard Delivery (3-6 Working Days) is $5.00 and your order will be delivered via your local service. The service is between 3 -6 working days. If you order on Saturday or Sunday, you should receive your goods on the following Tuesday.
We cannot process or deliver on a Bank Holiday.
USA Express Delivery (2-3 Working Days)
USA Express Delivery (2-3 Working Days) is $10.00 and your order will be delivered via Express DHL. The service is between 2 -3 working days. If you order on Saturday or Sunday, you should receive your goods on the following Tuesday.
We cannot process or deliver on a Bank Holiday.
EU & WORLDWIDE DELIVERY INFORMATION
For peace of mind, LullaBellz only offers trackable international delivery. To EU destinations the cost is is £9.95; for the rest of the world the cost is £9.95. Deliveries will be made in 5-10 working days after you place your order depending on your location.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
TERMS OF POSTAGE
If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, LullaBellz will re-ship your order at our own expense and make a claim on your behalf.
If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, LullaBellz will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.
Royal Mail does not class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.
