Delivery Information

Whether you're ordering for the first time and unsure on which delivery option to select at checkout, or you simply need your pink LullaBellz parcel in a hurry (who doesn't?) - check out our wide range of delivery methods and timescales below.

Super quick hair goals = guaranteed.

UK Standard Delivery

UK Standard Delivery is FREE on orders over £25*. Your order will be delivered via Royal Mail 48 Tracked once dispatched. Please note dispatch is normally within 24 hours of receiving your order (excluding Weekends and Bank Holidays).

Deliveries will be made within 2-5 working days after you place your order (excluding Weekends and Bank Holidays) e.g. If you order on Wednesday, your goods should be delivered by the following Wednesday.

During busy periods, LullaBellz and Royal Mail will try their utmost best to provide a guaranteed service, however, we cannot be held responsible should any delivery issues and delays occur. Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

Unfortunately, we cannot deliver on a Bank Holiday. In this instance, please expect your delivery on the next working day.

UK Next Day Guaranteed Delivery - EVRi (Order before 9pm Mon-Fri)*

UK Next Day Guaranteed Delivery (order before 9pm Mon-Fri) is £5.95 and your order will be delivered via EVRi.

The service is usually* delivered within 1 working day to UK Mainland. Delivery to the following postcodes is not guaranteed on this 1 day service;

  • BT - Northern Ireland
  • HS - Outer Hebrides
  • IM - Isle of Man
  • ZE - Shetland Islands
  • IV - Inverness
  • KW - Kirkwall
  • GY - Guernsey
  • JE - Jersey

If you order by 9pm, Monday to Friday, you should receive your goods the next day. If you order on Saturday or Sunday, you should receive your goods on the following Tuesday.

  • EVRi will keep you informed via SMS or email on the status of your order.
  • EVRi will usually delivery between 7am- 9pm six days a week (no Sunday deliveries)
  • There will be up to 3 delivery attempts before the parcel is returned to us.
  • To track your EVRi package, click here. Then copy and paste the tracking number from your dispatch email into the box provided.

We cannot process or deliver on a Bank Holiday.

UK Next Day Guaranteed Delivery By 1pm - Royal Mail (Order before 6pm Mon-Fri)

UK Next Day By 1pm (Order before 6pm Mon-Fri) is £6.95 and your order will be delivered via the Royal Mail. You must order before 6pm Monday- Friday to receive next day delivery. We cannot process or deliver on a Bank Holiday.

The service is usually delivered within 1 working day to UK Mainland. Delivery to the following postcodes is not guaranteed on this 1 day service;

  • BT - Northern Ireland
  • HS - Outer Hebrides
  • IM - Isle of Man
  • ZE - Shetland Islands
  • IV - Inverness
  • KW - Kirkwall
  • GY - Guernsey
  • JE - Jersey

Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

EU & Worldwide Delivery Information

For peace of mind, LullaBellz only offers trackable international delivery.

To EU Zone 1 destinations the cost is £6.95

(Estonia, Bulgaria, Germany, Austria, Belgium, Czech, Denmark, Croatia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland).

To EU Zone 2 destinations the cost is £9.95

(Belarus, Greece, Iceland, Norway, Russia, Sweden, Turkey, Ukraine, Rest of Western Europe, Rest of Eastern Europe).

Rest of the World the cost is £12.95

Deliveries will be made within 5-10 working days from the date your order is placed depending on your location. Your parcel may be delayed due to unforeseen circumstances out of our control such as custom holds and item checks, a refund of shipping costs will not be permitted on this occasion. 

Customs charges and taxes are covered by Lullabellz up to the order value of EUR149.00. Orders over EUR150.00 will be subject to additional customs charges payable by the customer. If you have any issues with custom charges please contact accounts@lullabellz.com with your order number.

EU Customs Information

Customs charges and taxes are covered by Lullabellz up to the order value of EUR149.00.

Orders over EUR150.00 will be subject to additional customs charges payable by the customer.

If you have any issues with custom charges please contact accounts@lullabellz.com with your order number.

Terms of Postage

If you opt for Standard Delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, LullaBellz will re-ship your order at our own expense and make a claim on your behalf.

If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, LullaBellz will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.

Royal Mail does not class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.

LullaBellz reserves the right to request additional documentation and information from the claimant or recipient to protect against unwarranted or duplicate claims. Please note claims can ONLY be made in the event of Loss or Damage of a parcel. We shall not be liable under any circumstances for any Loss or Damage unless you notify us either via email at hello@lullabellz.com within 28 days from the purchase date. This does not affect your Consumer Rights.

TRACKING YOUR DELIVERY

Royal Mail

To Track Your Royal Mail Package click here. Then copy and paste the tracking number from your dispatch email into the box provided.

Evri

To Track Your Evri Package click here. Then copy and paste the tracking number from your dispatch email into the box provided.

If you have any queries on Delivery or need help tracking a parcel, please do not hesitate to contact us at hello@lullabellz.com