Frequently Asked Questions

Need Help?! Dont worry - we got all the info here.

Hair Extensions

This will vary from person to person and how well the Hair Extensions are cared for. We recommend that you properly store your extensions in our Satin Storage Bags to maintain their style, shape and bounce! Our Premium Synthetic Hair Extensions are better suited for occasional or weekend wear, with a typical lifespan of 2-3 months. With our 100% Human Hair, you can expect a greater longevity, appropriate storage and aftercare will extend the lifespan of your extensions.

Our Hair Extensions vary in price depending on the style, thickness and length - however they are affordable for all. Our Synthetic Hair ranges in price from £16 up to £38, and our Luxury Gold Human Hair Extensions range between £150-£250, allowing you to get the salon look for less.

Synthetic Hair - As our extensions are made from a mono-fibre material, we advise against using any hair dyes or toners, as this could damage the hair and is unlikely to take to the fibres. Human Hair - our Extensions are made from 100% Grade A Remy Human Hair, so you can apply hair dyes/toners to adjust the shade. However, in doing so would be at your own risk and this would void the right to return (as we are unable to guarantee any shade results from using these products).

All of our Hair Extensions and Ponytails are super easy to apply, it literally takes less than a few mins to achieve your ultimate hair goals! For application tips, techniques and tricks - pop an email across to our Hello@LullaBellz.com and our girls will be more than happy to assist you, we also feature tutorials within many of our product descriptions.


All of our Synthetic Hair Extensions are pre-styled and ready to wear for your convenience, however if you wanted to tweak the style you can! Heat can be applied using Straighteners up to 180 degrees. We don’t recommend using any heat styling tool which exceed this temperature, as it will damage the delicate fibres. To curl the hair, Ceramic Heated Rollers can be applied to small sections of the hair extensions. Ensure that you leave these to set in the hair for around 30-45 mins (perfect to do whilst doing your make-up!) Once they have completely cooled, gently remove the rollers from the hair to reveal soft, bouncy curls!

We stock a wide range of shades to ensure that we have a perfect hairmatch for all! Most of our shades have subtle highlights/tones running through them to ensure a completely natural finish and blend with your own hair. We also stock a dedicated 'Highlighted' range of shades which have more prominent tones running through them. From babylights to balayage, we have a shade for you!

Absolutely! We have a few different methods to ensure that you find your ideal shade first time.

  1. Our team of Shade Matching Experts are on hand from 9am-6pm daily to assist in finding your dreamy hair match! You can find us on Social, or pop an email across to us on Hello@LullaBellz.com, attaching some images of your hair taken in natural daylight (no filters!) and they will do the rest! Send images using our form here
  2. Checked out our Online Colour Chartyet? We've made it all the more easier to find your shade by similarising each colour to a household/food item. (White Choc Cookies, anyone?!)
  3. Order our Synthetic Hair Samples/Human Hair Samples for choice, priced at £1 or £3 each respectively. You can use these to match up your shade at home before purchasing a full set!

We are unable to custom trim the hair extensions unfortunately! However, if you find that the Hair Extensions are a little too long - they can of course be trimmed shorter to your desired length. We find that if you brush the hair extensions through and lay them on a flat surface, by using a comb you can measure an equal length across. You don't need to use professional hairdressing scissors if you don't have these.A lot of our LullaBellz girls and customers trim their Hair Extensions to achieve a much more natural looking length and finish. We also find that by trimming the hair shorter, they appear much thicker at the ends this way too!

We pride ourselves on the vast array of lengths we stock, with a look to suit all LullaBabes. From short and sweet natural 16” and 18” lengths for day-to-day wear, or channel glam AF vibes with our 20”, 24” and 26" statement styles. We also have some EXTRA AF 34" super long hair extensions on the way, so watch this space!

Orders

Thanks for shopping with us and for being a LullaBellz babe! Once your order has been successfully placed, you will be given an order number which begins with #100. A confirmation email will be sent to the e-mail address provided during checkout with your order details. (Keep an eye on your spam/junk folder for this too, as sometimes the email is sent here!) A further email will then be sent as soon as your pretty parcel full of LullaBellz goodies has left our HQ and is whizzed on its way to you in the post! You may also receive an email and/or text message from Royal Mail with further details regarding your delivery. Look out for a gorgeous pink package arriving!

Delivery times can vary depending on the shipping method selected at checkout, and your location. Standard Delivery orders typically take between 3-5 working days to arrive, Express Delivery takes 1-2 working days and Next Day Delivery is guaranteed (providing your order is placed before 6pm GMT Mon-Fri with this method being selected at checkout). However in the unlikely event that your order has not arrived after 10 working days* - Please reach out to us on Hello@LullaBellz.com and we can look into this further for you! *Please note that this does not apply to International Delivery, which is an approx 7-10 working day service. Please allow a further few working days for any customs assessments to be undertaken.

We operate a speedy order processing system to ensure that your parcel makes its way to you super quickly! However, providing your order has not yet been processed or dispatched, it may still be possible for us to amend this for you (colour amendments only). Please reach out to our team on Hello@LullaBellz.com and they can look into this for you.

We’re confident that you will love your purchase, but if for any reason you decide you no longer wish to keep your order – be sure to let our girls know ASAP via Hello@LullaBellz.com and we can arrange for a cancellation and full refund (providing your order has not already been dispatched).

Returns

Due to the cosmetic nature of the products we sell, we abide by a strict hygiene policy which all customers must abide to in the event that they wish to return their order. More details on our policy can be found at www.lullabellz.com/returns-policy

All refunds are processed within 5 working days of receipt, once your item(s) have been quality checked. Dependent on your card issuer, the refund may take a further few days to allocate as a recent transaction on your online banking or statement. Feel free to drop us an email at Hello@lullabellz.com if your refund has not been received after 14 working days.

Delivery

Wherever you are in the world, we offer a range of delivery options to suit! Whether you need your #hairgoals in a hurry or for that last minute gals night out!

  • UK Standard Delivery - £2.95
  • UK Express Delivery - £4.95
  • UK Next Day Delivery* - £6.95
  • UK Saturday Delivery** - £7.95
  • Rest of the World Tracked - £9.95

*Order must be placed before 6pm GMT Monday-Thursday with this option selected at checkout to qualify

**Order must be placed before 6pm GMT Friday with this option selected at checkout to qualify

Once your order has been dispatched, you will receive a Shipment Confirmation e-mail with a link to track your parcel on the Royal Mail website. Tracking details usually become available after 24 hours (once the parcel has been scanned) so don't worry too much if details aren't immediately available. If for any reason your tracking number is showing as 'incorrect' - reach out to our team on Hello@LullaBellz.com and we can look into this further for you!