We are happy to refund your purchase within 30 days of receipt if the colour is not suitable providing the product is returned with the hygiene sticker sealed and in the original condition.
Please Note: Order Refunds will not include the original postage cost.
LullaBellz Hair Care products are non-returnable due to hygiene reasons, This includes our Shampoo & Conditioner, Slick & Fix Styling Gel & Slick Back Down Baby Hair Styler.
For hygiene reasons we cannot accept back products which have been worn or with hygiene seals broken, even if this is to check suitability. Items must be returned in their original packaging, still attached to the product backing card and with any packing and retaining hygiene seals intact where appropriate. All products come in packaging which allows easy checking of the colour suitability.
We cannot accept hair products back where the seals have been removed/tampered with including open colour swatch samples or products which are in a condition which indicates the product may have been used, unless faulty.
For this reason, we also reserve the right to withhold refunds until we have been able to verify that the product is unused. The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to a refund or to cancel the contract.
Products are packed in sealed see-through packs should be returned with the sealed pack intact and unopened. The sealed packs or seals which hold the product together and/or to the backing card are there for hygiene reasons.
If you are not sure about your colour we do offer a colour match service before you order.
Colour Match Here
