Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you desperately need your jewels delivering on a Saturday to the moon, or you just need some further help, please contact us. We'd love to hear from you!

UK STANDARD DELIVERY

UK Standard Delivery is FREE on orders of £50* or over or £2.95 for orders under £50. Your order will be delivered via Royal Mail 48 Tracked once dispatched. (please note dispatch in normally within 24 hours of receiving your order excluding weekends)

Deliveries will be made within 3-5 working days after you place your order e.g. If you order on Wednesday your goods should be delivered by the following Monday. Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

*Free delivery does not apply to furniture orders

UK NEXT DAY DELIVERY

UK Next Day Delivery is £4.95 and your order will be delivered via the Royal Mail Tracked 24 service. Please note, this is not a 100% guaranteed service and sometimes delays can occur which are beyond our control. If you order by 4pm, Monday to Thursday, you should receive your goods the next day. If you order before 4pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee delivery. If you order on Saturday or Sunday, you will receive your goods on the following Tuesday.

We cannot process or deliver on a Bank Holiday.

Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

EU & WORLDWIDE DELIVERY INFORMATION

For peace of mind, LullaBellz only offers trackable international delivery. To EU destinations the cost is is £6.95; for the rest of the world the cost is £7.95. Deliveries will be made in 5-10 working days after you place your order depending on your location.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

FURNITURE DELIVERY

All furniture deliveries are made by a specialised courier and as such have a lead time of 2-3 weeks. This can be increased for more remote postcode areas. Furniture deliveries are subject to 2 Quality Checks; one at the delivery depot and one at the delivery address of the customer. If the customer refuses the Quality Check at the delivery address then they assume responsibility for any damage that occurs in transit. Please note we cannot accept furniture orders outside the UK.

TERMS OF POSTAGE

If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, LullaBellz will re-ship your order at the companies expense and make a claim on your behalf.

If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, LullaBellz will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.

Royal Mail doesn't class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.

RETURNS

You have 14 days to decide if you want to return your order. Items being returned must still have all tags attached, if the tags have been removed it becomes non-returnable. Please be careful when trying on garments as stained items cannot be returned.

Hair extensions must not be taken out of the original packaging if you wish to return them (they arrive in our pretty pink/clear packaging). Unfortunately if they have been opened and the seals broken, we will be unable to accept your return for hygiene reasons. This is in line with the Consumer Contracts Regulations, Part 3, Section 28, paragraph 3a which states "The rights conferred by this Part cease to be available in the following circumstances — in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery". You can view the full regulations online by clicking here.

We are not able to offer an exchange service for any items; please return your items to us for a refund and place a new order online for any replacement items.

If you would like any more information about our returns policy please email one of our customer service team at hello@lullabellz.com.

If you believe you've received an incorrect item on your order, this must be reported to us within 7 days of you receiving your package. You can report any errors to hello@lullabellz.com.

Please note we do not offer a FREE returns system, and we do not refund any costs you may occurred returning your item, unless agreed prior to you returning your item.

FINAL SALE

During the final stages of seasonal sale periods items that are marked Final Sale* aren't eligible for refunds and are none returnable unless faulty.

HOW DO I RETURN MY ORDER?

In the interest of hygiene we do not offer refunds on pierced earrings unless they are faulty or hair extensions that have been opened. All returns must be unworn and in their original packaging otherwise we may not be able to process your refund.

To process a return, please email hello@Lullabellz.com where one of our babes will message you back within 24 hours.

Please send your returned goods to:

Returns @ LullaBellz HQ
Ground Floor
113 Pollard Street
Manchester
M4 7JA

Refunds will automatically be issued to the card used to make the original purchase within 5 days after we receive your return. Please note; returns can take up to 7 days to get back to us depending on the postage service you use.

FREE GIFT RETURNS

Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning a full order for a refund, you must include the free gift with your return. If you do not include the free gift, we'll have to deduct the value of the gift from the value of your refund. If you have any doubts over whether or not you need to return your free gift, please contact our customer service girls.

WHY HASN'T MY RETURN BEEN PROCESSED?

In the unlikely event that you don't receive an exchange or refund within 21 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible. You can contact our girls on hello@lullabellz.com.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

PRE-ORDER ITEMS

All delivery times quoted at the time of Pre-Order are estimated and so cannot be guaranteed. We make every effort to deliver within the estimate but occasionally deliveries will be affected by circumstances beyond our control. We will keep you updated via e-mail of any changes to delivery times.