TERMS AND CONDITIONS
Welcome to LullaBellz. If you continue to browse and use this store, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LullaBellz relationship with you in relation to this store.
The term 'LullaBellz' or 'us' or 'we' refers to the owner of the website LullaBellz Ltd. Our address is Unit 2Ai Beehive Mill, Jersey Street, Manchester, M4 6JG, United Kingdom. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- Product specifications may alter due to circumstances beyond our control however if you are unhappy with the product supplied then you may cancel your order in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000.
- Unfortunately we can not cancel or amend orders that have been processed, and customers will need to follow our returns process to receive a refund
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- For deliveries, refunds and returns please click here for full details
- Any customs charges for orders over EUR150.00 will be payable by the customer, if you have any issues with custom charges please contact accounts@lullabellz.com with your order number.
LullaBellz reserves the right to cancel orders up to the point of delivery.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Final Sale
During the final stages of seasonal sale periods items that are marked Final Sale* aren't eligible for refunds and are none returnable unless faulty.
Offers and discounts
From time to time LullaBellz will have discount codes available on the site. These will be promoted using site banners and adverts across media channels. Please ensure that any discount code that you wish to use on your order, has been applied before processing your transaction. We will be unable to add discount to an order once the transaction has been processed.
Unless otherwise stated, promotional codes and discounts will not include money off sale (other exclusions may apply).
LullaBellz Ltd reserves the right to withdraw, amend or cancel promotions at any time. Including Colour Match Discounts, Affiliate Discounts or Student/ Graduate Discounts at any time.
Please note the: NEW ranges will not be applicable for discounts or promotions.
Free Gifts
All orders placed eligible to receive the appropriate free gift (whilst stocks last, 1 per order).The gift will be added to your order automatically.
All free gifts are subject to availability, non-transferable and there are no cash alternatives or any other gift.
Gift Vouchers
These terms and conditions apply to Lullabellz Gift Cards purchased via our website https://www.lullabellz.com/. By purchasing our Gift Vouchers, you accept these terms and conditions (‘Terms and Conditions’). Lullabellz reserves the right to interpret, modify, or terminate the Terms and Conditions without notice.
Our Gift Vouchers may be used ONLY at https://www.lullabellz.com/. You can use the Gift Voucher to pay for the full value of order or if your purchase online is not completely covered by the Gift Voucher you can use an additional payment method to complete the purchase.
Your Gift Voucher, your order and payment will be processed by Stripe UK Limited, however your credit/debit card statement will show Lullabellz.
Stripe UK Limited only accepts credit or debit cards as payment for Gift Vouchers. You need to be 18 years or older, in order to pay with a credit/debit card.
You and/or your recipient’s will receive your Gift Voucher to your chosen email address, immediately after the purchase is complete.
You are obligated to provide a correct email address for delivery of the Gift Voucher. If the email address you have provided cannot be confirmed Lullabellz reserves the right to withhold the delivery of the Gift Voucher.
If you do not receive your Gift Vouchers, please let us know as soon as possible, if you do not receive your Gift Vouchers within 1 working day of making your request, please contact us via our online form https://www.lullabellz.com/contacts.
Our Gift Vouchers are valid for 12 months from the date of purchase. At the expiry of the validity period, the Gift Voucher cannot be used, nor can the unused value be refunded.
Gift Vouchers are non-refundable and non-exchangeable. Gift vouchers have no cash redemption value and cannot be exchanged for further Gift Vouchers.
Rewards
All wholesale customers are excluded from LullaBellz Rewards and will be unable to collect points or earn rewards from purchases.
Lullabellz, is acting as the party responsible for all personal data that you provide us with. Lullabellz therefore has a Privacy Policy outlining how your personal data will be processed and protected. You will find our Privacy Policy in full here:https://www.lullabellz.com/privacy-policy.
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Changes to our Loyalty Programme:
We’re updating our loyalty programme! LullaBellz Rewards is becoming The LB Club, with a refreshed tier structure and new member benefits.
As part of this update, our existing Hair Beginner, Hair Expert and Hair Besties tiers will be replaced with Bronze, Silver and Gold.
Please note that some existing tier benefits will change as part of the transition. Free Standard Delivery for a Year on orders over £25, previously available to Hair Expert members, and Free Next Day Delivery for a Year on orders over £25, previously available to Hair Besties members, will no longer form part of the new LB Club benefits.
We’re also introducing new ways to reward our members. All members will receive an exclusive birthday reward and Gold members an exclusive anniversary gift, alongside the other benefits available as part of their tier.
Your existing loyalty account and points balance will be transferred across to The LB Club, so you won’t need to create a new account. By continuing to participate in our loyalty programme following the launch of The LB Club, you will be subject to the updated LB Club Terms & Conditions.
Professional
1. No Liability for Service Costs or Loss of Earnings
We do not accept any responsibility for costs associated with fitting, installation, maintenance, or removal of our products. This includes, but is not limited to, stylist fees, appointment costs, or any compensation for time, missed appointments, or rescheduling.
2. Delivery Issues & Incorrect Items
In the event of delayed, missed, or failed deliveries, or where incorrect products are received, our liability is strictly limited to the replacement or refund of the product in accordance with our returns policy. We are not liable for any associated costs, including loss of earnings, business interruption, or appointment-related losses.
3. Faulty Product Claims
Where a product is deemed faulty following assessment, our responsibility is limited to the replacement or refund of the product only. We do not cover or reimburse any costs associated with:
* Removal of the product
* Reinstallation or refitting
* Additional stylist services
4. Returns & Postage Responsibility
Customers are responsible for the cost of returning all items, including those reported as faulty. We do not cover return postage costs.
All returned items must be sent using a tracked and insured service, and remain the responsibility of the sender until they are received and signed for by us.
5. Non-Faulty Product Application
We are not responsible for outcomes resulting from the application, installation, or use of products by third-party stylists. Any costs incurred for refitting, adjustments, or corrections remain the responsibility of the customer or stylist.
6. No Compensation for Indirect Losses
Under no circumstances shall we be liable for any indirect or consequential losses, including but not limited to:
* Loss of earnings or income
* Loss of business or clientele
* Loss of time or productivity
* Reputational damage
7. Professional Use Disclaimer
Our products are intended for professional use. It is the responsibility of the stylist or user to ensure suitability, correct application, and proper handling. We are not liable for misuse, improper installation, or failure to follow recommended guidelines.
8. Aftercare Disclaimer
Proper aftercare is essential to maintain the quality and lifespan of hair extensions. We recommend the following guidelines:
* Do not use heat above 180°C
* Wash hair no more than 1–3 times per week
* Use sulphate-free shampoo only
* Do not use bond-building or protein-based products
* Avoid prolonged exposure to strong UV, chlorine, and salt water
* Tie hair in a loose braid or plait during sleep
* Never leave hair extensions wet
*Nano bond snapping – A loss of up to 10% of nano bonds is deemed normal wear and tear and will not be classified as a fault or grounds for replacement or compensation.
Failure to follow recommended aftercare guidelines may affect product performance and longevity. We do not accept liability for issues arising from improper aftercare.
9. Nano Bond Breakage
A loss of up to 10% of nano bonds is considered normal due to general wear and tear and the delicate nature of the bonds. Any excessive breakage or loss within the first 30 days must be reported to us immediately so that we can investigate the issue.
Please be aware that hard water can contribute to nano bond breakage. We strongly recommend using a suitable hard water filter to help protect your extensions. You should also avoid exposing the bonds to products or substances that may cause the keratin to break down, as this can weaken the bonds and lead to breakage.
Failure to follow the recommended aftercare guidelines may affect the longevity of your extensions.
10. Acceptance of Terms
By purchasing and using our products, the customer acknowledges and agrees to these terms, including the limitation of liability outlined above.
Returns and Refunds
You are welcome to return your unwanted items within 14 days as long as all returning items are unused and in their original packaging (still attached to the backboard, with tags on and with hygiene seal still intact, if applicable).
1. Items returned with the hygiene seal broken or not in the original packaging cannot be refunded.
2. Please note that LullaBellz deduct £4.75 from refunds when returning an order using our Returns Labels, unless you choose Store Credit in which case your returns label will be completely free. Your refund will also be minus any original postage cost.
3. Once Store Credit has been selected for your return, we're unable to change or amend this request in our system.
4. Returns can take up 21 working days due to inspection process when the item is returned.
For orders placed using Colour Match:
We aim to provide the most accurate shade recommendations possible, but due to variations in phone screens and camera quality, we cannot guarantee a perfect match every time.
When your order arrives, please do not break the hygiene seal to check the colour. You can view the shade through the packaging. Opening the product will void your return eligibility.
Returns for opened items - including those purchased via Colour Match - will be declined.
Orders on Checkout by Colour Match will be offered a FREE return.
Returned item must be unused and in their original packaging. This includes being still attached to the backboard, with tags on and the hygiene seal still intact. Items returned with the hygiene sticker broken cannot be refunded.