If you were already a member of LullaBellz Rewards, there's no need to create a new account to join The LB Club. Your available points balance has been transferred across to the new programme, so you can continue earning and redeeming points using your existing LullaBellz account details. 

As part of the transition, we've introduced new membership tiers and benefits, meaning your previous tier status may have changed. Your new tier will be determined by The LB Club's updated tier requirements, and all points, rewards and benefits will now be subject to The LB Club's current programme terms and conditions.

LB Club is a LullaBellz rewards scheme, our way of rewarding you every time you shop with us. As an LB Club member, you can earn points when you shop, follow us on social, leave a review and more. Turn your points into money off rewards and unlock even more benefits as you move through our Bronze, Silver and Gold tiers.

There are plenty of ways to earn points to build your LB Club points balance, such as through purchases and following us on socials. You can view all available ways to earn by logging into your account and visiting The LB Club page. Your tier can also help you earn points faster, with exclusive Double and Triple Points events throughout the year. Keep an eye on your emails, texts and the LB Club page so you don't miss your next chance to boosy your points balance.

Once you've earned enough points, you can exchange them for money off rewards through your LB Club account. Log into your LullaBellz account and visit The LB Club page to view your balance and available rewards.

Points can only be earned on eligible activity completed after you've joined The LB Club. Purchases and other eligible actions completed before opting into the programme will not be retrospectively awarded points.

The LB Club has three membership tiers: Bronze, Silver and Gold. Your tier is based on your eligible points activity over a 12 month tier term. As you move through the tiers, you'll unlock additional benefits and opportunities to earn more points. Your tier status is determined by your eligible activity during this period and may change depending on whether you continue to meet the relevant tier requirements.

Once your order has been fulfilled, you'll receive an email inviting you to review your purchase. Simply follow the link and submit your feedback.

Eligible reviews that are approved and published will be awarded 200 points, automatically added to your LB Club account.

Yes! Eligible LB Club members receive a £5 birthday reward on their birthday as a little treat from us to you. Your £5 birthday reward is issued on your birthday and expires 1 month after it is issued. You must be logged into your LullaBellz account to redeem. Make sure you add your birthday to your account in advance. If you enter your birthday within 30 days of your upcoming birthday, your reward will be delayed and issued 30 days from the date you entered your birthday.

Eligible Gold members receive a £15 anniversary reward to celebrate their LB Club anniversary. Your anniversary is based on the date you originally created your LullaBellz account. Your £15 anniversary reward is issued on your account anniversary and expires 1 month after it is issued. You must be logged into your LullaBellz account to redeem. You must meet the relevant eligibility requirements when the reward is issued.

Only one LB Club reward can be used per order. Any remaining points or unused rewards can be saved for another eligible purchase, subject to their applicable expiry dates.

Unless otherwise stated, LB Club rewards cannot be combined with other discount codes, offers or promotions. From time to time, we may run exclusive LB Club promotions where different terms apply.

All LB Club points expire 365 days after the date they were earned. As points expire based on their individual earning date, different points within your balance may expire at different times. We recommend regularly checking your LB Club account and using your points before they expire.

There's no maximum number of eligible points you can earn through The LB Club. However, all points expire 365 days after the date they were earned, so make sure you use them before their individual expiry dates.

Share LullaBellz with a friend and you'll both have something to look forward to. Your friend will receive £5 off when they spend £20 or more on their first purchase, and you'll receive 500 LB Club points following a successful eligible referral. The referral offer is only available to friends who are first time LullaBellz purchasers.

To keep our referral programme fair, referrals are subject to eligibility checks. If the referring customer's email address is identical to their friend's email address, neither customer will receive a referral reward. If the referring customer's billing address is identical to their friend's billing address, the referring customer will not receive their 500 points. If the referring customer's shipping address is identical to their friend's shipping address, the referring customer will not receive their 500 points. The referred friend must also be a first time LullaBellz purchaser and meet the minimum £20 spend requirement to qualify for their £5 discount.

Referral points are only awarded for successful, eligible referrals. If your friend's qualifying order is cancelled, refunded or returned and no longer meets the referral requirements, the associated referral points may be cancelled or removed from your LB Club account.

There are a few reasons your points balance may decrease. Points will be deducted when you exchange them for a reward. Points may also be removed if an associated purchase, referral or other qualifying activity is cancelled, refunded, returned or otherwise becomes ineligible. Points will also automatically expire 365 days after the date they were earned.

Approved: Your points have been confirmed and are available as part of your LB Club points balance.
Pending: Your points are waiting to be verified before becoming available. This may apply to purchases, referrals or other activities while eligibility is confirmed.
Cancelled: Your points haven't met the eligibility requirements and won't be added to your available balance. This may happen following a cancellation, refund, return or ineligible referral.

If you return or receive a refund for an eligible purchase, the points earned from that purchase may be removed from your LB Club balance. If this changes the number of eligible points you've earned towards your tier, it may also affect your tier status or progress towards your next tier.

Wholesale customers are excluded from The LB Club and aren't eligible to participate in the programme or earn LB Club points, rewards or tier benefits. The LB Club is designed for eligible LullaBellz customers.

If you'd like to leave The LB Club, please contact our Customer Experience team through our Contact Us form. Please be aware that leaving the programme may result in the loss of your existing points, rewards and LB Club benefits.

If something doesn't look right with your LB Club account, points, rewards or tier, please get in touch with our Customer Experience team using our email hello@lullabellz.com. Please provide as much information as possible so we can look into it for you.